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Billing Questions

Washington County Hospital and Nursing Home Patient Financial Services Department (billing) works to assure your insurance is billed promptly and accurately with the information you provide us. Patient Financial Services is open Monday-Friday, 8:00 a.m. to 5:00 p.m. If you have any questions regarding your bill, please call 251-847-2223 Ext. 200.

Billing and Financial Assistance Information

Patient Financial Services handles all billing questions, itemized billing request, monthly payment arrangements, and account balance inquires. Professional fees for physicians are billed separately from the hospital charges for inpatient, outpatient, imaging, emergency, and all other medical services.

Billing questions for imaging professional fees contact:
Montgomery Radiology - 334-269-6337

Billing questions for emergency room professional fees contact:
Correct Care - 866-875-9225

If you are uninsured, WCHNH offers a Financial Assistance Program. Please contact the Patient Financial Services Department at 251-847-2223 Ext. 200 for more information.

Health Insurance Information

WCHNH is committed to working with you, your physician, and your insurance carrier to make sure you have access to our services. WCHNH participates with most major insurance carriers and accepts VISA, MasterCard, and Discover for payment of any remaining balances after your insurance carrier has paid. Please check with your insurance prior to your visit to ensure WCHNH participates with your insurance carrier. Due to many types of insurance coverage, it is important your insurance coverage is verified. A copy of your current insurance card and information at the time of registration is necessary to make sure claims are billed promptly and accurately.

WCHNH will submit a claim to your insurance company provided we received the information within your policies filing time frame and you have assigned payment for your benefits to the hospital. Please be aware most health insurance plans do not cover the full amount of the hospital and physician bills. You will be required to pay any deductible, co-payment, or non-covered charges. Our Patient Account representatives will assist you with payment arrangements towards any balances owed once your insurance has been filed per request. Financial applications are available for those who are unable to cover their balance. If you have questions or concerns about paying your medical bill, please contact Financial Counseling at 251-847-2223 Ext. 200.

Patient Accounts Contact Information

Location: Hospital
Open Hours: Monday-Friday 8 AM - 5:00 PM
Phone: 251-847-2223 Ext. 200

Helping Patients Make Informed Decisions

The Centers for Medicare & Medicaid Services (CMS) mandated hospital price transparency that went into effect January 1, 2019, whereby, hospitals are required to make available a list of their current standard charges via the internet in a machine-readable format and update this information at least annually, or more often as appropriate. Therefore, this file represents the hospital's pricelist in machine readable format in compliance with CMS policy.

However, provider organizations and patient advocates both agree that the realities of medical-industry pricing make it difficult for consumers to comprehend this data. Insurance companies negotiate a specific discount for their customers and uninsured individuals have access to a variety of state and federal government programs and as well as additional hospital discounts.

Therefore, this file is not the best representation of the amount a patient or consumer will pay. Patients have varying degrees of financial responsibility relative to their insurance coverage. This means that patients will have higher or lower copays, co-insurances, and deductibles. The patient's coverage level as well as their insurance carrier's negotiated amount may vary greatly, and therefore, the price each consumer pays is very personal.

Pricing Transparency

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